Privacy Policy

We collect information you provide to us directly, including:

• Enquiry form details — your name, business name, email address, phone number, site or property address, property type and the details of your enquiry when you contact us or request a quote, assessment or feasibility report.
• Uploaded electricity bills — when you upload an electricity bill, we collect the document and the information extracted from it, such as your retailer, NMI, account details, tariff, billing period, usage and spend. This is used to prepare an indicative solar feasibility analysis.
• Site assessment information — details about your roof, building structure, energy use and site collected during a site assessment or engineering review.
• Technical and usage data — basic information about how you use our website, collected through analytics, such as pages visited and general device information.

We use the information we collect to:

• respond to your enquiries and provide the services you request;
• prepare indicative estimates, solar feasibility reports and engineering or structural assessments;
• arrange and conduct site assessments and project delivery;
• communicate with you about your project, including updates, proposals and reports;
• improve our website, services and customer experience.

Your information is stored securely using reputable cloud infrastructure and database services. Uploaded documents are held in secure object storage. We retain personal information only for as long as necessary to provide our services, maintain our business records and meet our legal obligations, and we take reasonable steps to protect it from misuse, loss and unauthorised access.

We use trusted third-party providers to operate our website and deliver our services. These providers only receive the information needed to perform their function, and we do not sell your personal information. They include:

• SendGrid — to send transactional and notification emails, such as acknowledgements and feasibility reports.
• CRM / SolarPlus — to manage enquiries and project records within our customer relationship management system.
• Analytics — to understand how our website is used so we can improve it.
• Cloud storage and hosting — to securely host our website and store uploaded documents and project data.

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

If you have any questions about this Privacy Policy or how we handle your information, please contact our privacy team at info@solateq.com.au.